Improvement of Internal Communications and Information Mgt

Internal communications and information management services include:

            • employee evaluation processes;
            • employee feedback tools (from suggestion boxes to 360 degree feedback instruments);
            • standard operating procedures (published information outlining the guidelines a company expects its board, management and employees to operate within);
            • a clear organization of governance (board powers and expectations; management's powers, limitations, and expectations; published organizational charts; etc.)
            • job descriptions;
            • performance expectations;
  • performance measurement and monitoring systems to objectively evaluate performance;
  • open communication regarding the organization's mission, vision and values;
  • internal communication tools, techniques and processes to quickly update employees about critical information (so that the grapevine is not the only source of important information); and
  • the creation/fine-tuning of information/reports to assist management in day-by-day business navigation (development of critical success factors, key operating statistics and other management focused analytical tools).
At every organization retreat, the lack of adequate communication, from the company to its employees, is always in the top five issues -- often in the top three. Communication, or the adequate lack thereof, is deceptive as many managers assume that the problem can easily be resolved with an internal website, an internal newsletter, or other published information. Most often, the dissatisfaction is mostly about employees:

  • not knowing where the company is heading;
  • not knowing what the plan is to get it there;
  • not understanding what their role is in supporting that mission; and
  • unaware as to how they are performing against that expectation.
Anytime there is ambiguity, whether it be about job duties, expectations, authority, responsibility, lack of information, and so much more, the organization will suffer from communication failures. Bill has the necessary experience to help companies work through all of these areas so that the corporate resources, management and its employees can knowingly and simultaneously begin moving in the same direction.



Winters and Reeb, PLLC
2603 Pearce Road, Austin, TX   78730 :: phone (512) 338-1006 :: fax (512) 338-1023 :: Contact Bill