Services

Bill spends a significant amount of his time doing what he writes and talks about; advising and facilitating. Over the past 2 decades, he has been involved in, as a consultant and/or business owner, almost every facet of operating businesses, from business development through operations, from employee motivation through compensation and incentive systems, from re-engineering processes/procedures through automation of the same.

All of Bill's services have several aspects in common:

            • situation assessment,
            • information gathering/knowledge management, and
            • facilitation and change leadership.
Given this, his work typically starts with an assessment phase, in which he is asking questions like: what is the existing situation; what are the identified issues; who are the players and what are their capabilities; what are the market-forces and how are they impacting the situation, etc.

After an assessment, the information gathering/knowledge management skill set is applied. At this point, it is necessary to capture relevant information/knowledge in order to have a better understanding of the current situation and alternatives. This information is typically gathered using techniques like:

  • interviews,
  • facilitated discussions with employees, customers and management,
  • observation,
  • surveys, and other techniques.
Finally, it is time for change leadership in order to generate forward momentum. This consists of identifying an organization's strategy and integrating it with communications, action plans, defined projects, research and any one of hundreds of specific initiatives. In order to accomplish this, Bill switches hats on a continual basis to help the organization arrive at its desired destination, like the hat of being an organizational manager, facilitator, change leader, general contractor, project manager, strategic planner, performance enhancer, knowledge manager, technologist and process improver.

Given Bill's comfort assuming many different roles, he has categorized his services in the following way:

  • Planning Services,
  • Operational Efficiency,
  • Marketing,
  • Technology Strategy,
  • Personnel Performance, and
  • Improvement of Internal Communications and Information Management
Regarding each of these broad areas, Bill offers services that take a high-level look at a business in order to identify ways to improve processes and more readily and rapidly obtain expected outcomes. While this work often includes implementation, Bill's most common role is that of change management catalyst.

The services Bill offers have a common thread. Bill uses his diverse multi-industry experience to act as a for-hire problem solver or opportunity leverager. He has been successful in this capacity because he works to uncover the root causes behind negative situations using his business acuity to see beyond the often over-focused upon symptoms. As well, he helps organizations spotlight and quantify the value of taking action to leverage currently uncapitalized-upon opportunities.

Conflicts (both strategy and management), poor processes, inefficiencies, under-utilization of people or technology, employee dissatisfaction, revenue shortfalls, under-performing margins, and ineffective technology are all common symptoms of the following root causes:

  • poorly or partially defined strategy;
  • compensation and incentive systems motivating the least desirable behavior;
  • minimal to no accountability, with responsibility easily passed on to others, while the proper authority rarely accompanies that delegated work;
  • a culture that suppresses creativity and ignores input from those performing the fieldwork;
  • a technology strategy conceived from an automate the repetition instead of a creating a competitive advantage mindset
  • an invalid assumption that the grapevine is controllable or a miscalculation as to its power; and
  • inconsistent leadership, just to name a few.
Often times, while there might be outstanding departmental efficiency/effectiveness -- the organization seems to perform well below the sum of its parts. All too often, companies reward the effective, ignore the problematic or ineffective, with the result being marginal overall. Bill's job typically is to take a holistic look at the organization and help chart a course to strengthen the weakest links so that the company's overall performance is elevated.



Winters and Reeb, PLLC
2603 Pearce Road, Austin, TX   78730 :: phone (512) 338-1006 :: fax (512) 338-1023 :: Contact Bill